Veterans United was very up front, honest, professional, and friendly throughout the entire process. I would recommend this company 100% to anyone.
Allison and Aaron were amazing and very driven to help us get our home. They went above and beyond our expectations in communicating with us and letting us know where we were at in the process and what we needed to do next. We never felt alone or confused, they were there tohelp us every step of the way. Allison and Aaron did whatever they could to make our dreams come true and we will appreciate them along with Veterans United forever.
Miles and the whole team is 100% reliable and very knowledgeable on every questions i have throughout the process.
Easy to communicate with. They called with updates, clarity even when I wasn't expecting it! The to-do list was easy and helpful. They either responded right away or shortly after which was very helpful and helpful after the close also which you don't find too often.
V.A. made home buying fast and easy. they were with me every step of the way/
Great service! Extremely happy!
Had everything done on my side December 24th. Supposed to close on December 31st, didn’t end up closing until January 12th. Costed me 1500$ extra for renting the house I was supposed to have closed and lost deposits. All utilities started on the 31, come to find out owner had all utilities paid through January as well.no sense of urgency what so ever , passing the blame on to the title company and the appraiser. Even if it was their fault again no sense of urgency or trying to rectify the situation.
Response from Veterans United
Hi Quinton,
I’m really sorry for how this played out. You did everything you were asked to do, and having your closing pushed back like that, especially when it led to extra rent, lost deposits, and utility costs, is incredibly frustrating.
I hear your concern about the lack of urgency and the finger-pointing. Even when delays involve outside partners like title or appraisals, it’s still on us to communicate clearly and advocate for you throughout the process. It’s disappointing to hear that didn’t come across, and I’m sorry for the added stress this caused during what should have been an exciting time.
I’d appreciate the chance to look into this more closely and understand exactly what happened. If you’re open to it, our Client Advocate team can review the details and talk through your experience with you directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically answered the next business day.
Thank you for sharing this feedback. It’s important, and it helps us do better.
Sincerely,
Claire S., Client Relations Manager
Amazing team at Veterans United. Everything was super easy and super fast. Would give them 100 stars!
I had the best experience with my team. I am happy to be a part of the Veterans United Family!
Your work was prompt and efficient. Very thoughtful and insightful..
As a first time home buyer I was apprehensive with process for buying a house with the VA loan but once I applied to Veterans United I felt like I was carried through the process with everything that I needed and felt assured that I was in good hands from that point on. My children also loved the welcome gifts that were waiting at the house and made the experience that much more rememberable. Thank you again.
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Always making time to explain the process
If there is a better group out there, I certainly haven't seen it. Easy to work with from start to finish.
I researched and reviewed many mortgage companies aimed at Veterans. Veterans United was consistently the company that had the highest service and satisfaction rate. I begain my homebuying journey 2 years ago with less than Ideal credit. Veterans United worked with me for over two years to build my credit, purchase my dream home, and guided me throughout the process along with my realtor.Working withMax, Eric, Jill, and Ally was an amazing experience and if you're looking to purchase a home with a VA loan,Veterans United is not if you should work with them, but how soon.
Always an excellent experience with Justin and his team.
I highly recommend Veterans United to anyone looking to buy a home and wanting a smooth, quick process. Veterans United were knowledgeable, responsive, and truly focused on meeting our needs and preferences. The team went above and beyond and did not let us down. Everyone we worked with was incredibly supportive and flexible, which made a huge difference for us as a military family. Hands down, the best experience we could have asked for.
Jeremy and the whole Veteran's United team made the home buying easy and hassle free. I can't recommend them enough!
This is my third time buying a home and third time using Veterans United. They are all amazing and work so hard to make the home buying process as easy and smooth as possible
My team was great to work with and also understanding of my schedule, working around my schedule to get things done.
