Our experience with **Veterans United Home Loans** was exceptional from beginning to end.Prior to working with Veterans United, we were engaged with **Freedom Mortgage**, and the contrast in execution, communication, and overall professionalism was significant. The process with Freedom Mortgage lacked clarity and consistency, and we did not feel that our financial priorities were being strategically protected.Transitioning to Veterans United was a decisive and refreshing change.From the outset, **Kris Ball** demonstrated a high level of expertise in VA lending, structured our refinance with precision, and provided clear, data-driven guidance. Communication was proactive, transparent, and solution-focused. We always understood where we stood in the process and what to expect next.**Brittney Wilhite** and the coordination team were equally impressive. Documentation requests were organized, timelines were clearly defined, and underwriting items were addressed efficiently and professionally. Even when additional clarification was needed, the team approached it with structure and accountability.What truly distinguishes Veterans United is the level of client advocacy. We did not feel processed — we felt represented. That difference matters when making a major financial decision involving home equity.Veterans United has earned its industry leadership position for a reason. The experience, professionalism, and strategic execution far exceeded what we encountered elsewhere.We would confidently and unequivocally recommend Kris Ball, Brittney Wilhite, and Veterans United to fellow veterans and homeowners.Outstanding across the board.
It went very well. They kept in contact throughout the whole process and answered all questions thrown at them. They ensured my family and I were always well informed and taken care of.
Mitchell and his team were absolutely amazing! I came in and explained my situation and they executed my needs beyond my expectations!
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
I had a choice of companies to service my VA Refi need. ChatGPT suggested Navy Federal for perhaps a better rate and Veterans United for better customer service. I explored both options for a bit but quickly ran into obstacles with NF, including slow response to emails, getting a different person on the phone each time I called, requiring I open a NF bank account before they even talked to me, and a general sense of confusion (they explained by saying they were so popular that they were inundated with clients.)
From my initial call to VU Megan Martin was assigned as my loan officer. EVERYTHING I had to do was coordinated through her. EVERYTHING was explained, on time, made sense, and facilitated the complicated process. This was nothing short of first class concierge treatment, the kind rarely experienced in any format. No bots, no hand-offs, no excuses - just straight talk and professionalism. When the application was complete, Loan Officer Kristine Wilder similarly ushered me through the signing process which occurred in my home. Oh, I should mention that costs were comparable to NF (ChatGPT got that wrong.)
Thank you Veterans United, thank you Megan Martin, and thank you Kristine Wilder...you guys ROCK!
They have been very informative and helpful with buying and refinancing. I highly recommend Veterans United.
Shane, Derek and the entire loan team were wonderful from start to finish. They would respond quickly to my emails and were very quick to get my answers or issues resolved. We couldn't be happier.
David and the team were all awesome! Teaching me stuff and keeping me informed!
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Veterans United makes the home purchasing experience super easy!
This was my second time using Veterans United, and once again, they exceeded my expectations. The entire loan process was smooth, well-organized, and clearly communicated from start to finish.Anne Kuster and her team were extremely helpful, responsive, and professional. They took the time to answer all of my questions and made what can often be a stressful process feel simple and manageable.I truly appreciate their dedication and support, and I highly recommend Veterans United to any veteran looking for a reliable and knowledgeable lender.
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
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Exceptional service with Crystaline and her team, Jenny & Lindsey. This is my 2nd loan with VU & the reason I came back for this one. Simple, everything explained, questions answered & I did very little as they anticipated everything! I even recommended her to seller agent on this purchase as she said working with VU was a breeze!
Veterans United Home Loans is the best to get a home. We wouldn't go anywhere else. The team was easy to work with, got paperwork to us on time, and made the closing smoothly organized. Thank you!
Bobby is the best
Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!
We switched to a local branch and regretted it. The service wasn't the same. Our previous loan officer (Sam Yoo) would take the time to break things down in ways we could understand (lay terms). There was little personability and people skills. We were lost in the home buying process. The service Mr. Yoo and his team provided was top notch. We asked to switch back to our previous loan officer at the national branch. Mr. Yoo's team is amazing and functions together. The communication structure of his team was open and provided us confidence as consumers. We were extremely comfortable as every member of Mr. Yoo's team was competent. Without his leadership, the home buying process would not have functioned properly for us. The website and portal take you through every step you are in as you go through the home buying process. The task feature helps you stay on task as far as what you need to do next in the home buying process. The instructions provided in the portal were clear and easy to understand and follow. Mr. Yoo and his team were very helpful, supportive, and made us confident in the home buying process because they were rooting for us. A lot of apprehension about the home buying process faded away because Mr. Yoo and his team were so helpful. We feel Veterans United does everything they can to help veterans get into their homes.
We couldn't be more pleased. Tim and Nate were fantastic, pleasant and responsive. The whole process was seamless. A BIG THANKS!
