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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

998

Total Customer Reviews

98.9%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
790
4
162
3
38
2
7
1
1

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Showing all 998 reviews

5 out of 5 Stars
Would Recommend

Everyone involved in the refinance of my home was very professional. I have referred others to use Veterans United and they have and are also very happy with the results. Thank you very much.

Branch Manager : Marty Gaddie

NMLS# 1745992

5 out of 5 Stars
Would Recommend

Kala Booth was awesome to work with. She was very responsive and knowledgeable and helped make the process easy and stress free. Thank you!

Branch Manager : Marty Gaddie

NMLS# 1745992

3.5 out of 5 Stars
Would Recommend

Branch Manager : Marty Gaddie

NMLS# 1745992

5 out of 5 Stars
Would Recommend

Branch Manager : Marty Gaddie

NMLS# 1745992

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Brown

NMLS# 1706825

5 out of 5 Stars
Would Recommend

Branch Manager : Marty Gaddie

NMLS# 1745992

5 out of 5 Stars
Would Recommend

Branch Manager : Marty Gaddie

NMLS# 1745992

5 out of 5 Stars
Would Recommend

If you are looking to refinance your home, look no further than Veterans United. They are honest and reliable, and will not make you pay for what you do not receive regarding rates and services.

Loan Officer: Ashley Brown

NMLS# 1706825

3 out of 5 Stars

Expedite service and very responsive. On the down side I was not explained about options and VA fees. Mostly relied on previous experience with VA Loans.

Response from Veterans United

Hello Emanuel, thank you for letting us know more about your experience. We hope that many parts of the process went well for you aside from the points mentioned in your feedback. It is our goal to use your valuable feedback to seek ways to improve our service. Reviewing what options you may have for support is very important in these situations. You may always reach out to our Client Advocate team for more information and know that we will take reasonable steps to assist you. We would love the chance to discuss further with you and explore ways that we might improve our customer service in the future.

5 out of 5 Stars
Would Recommend

Branch Manager : Marty Gaddie

NMLS# 1745992

4 out of 5 Stars
Would Recommend

Fast and easy. They knew what they were doing and could answer any question.

Branch Manager : Marty Gaddie

NMLS# 1745992

4 out of 5 Stars
Would Recommend

Branch Manager : Marty Gaddie

NMLS# 1745992

4.5 out of 5 Stars
Would Recommend

Branch Manager : Marty Gaddie

NMLS# 1745992

5 out of 5 Stars
Would Recommend

Loan Officer: Renee Young

NMLS# 546173

5 out of 5 Stars
Would Recommend

Overall a excellent experience! When our original closing date needed to be changed there was no hassle to switch it around a few times to accommodate our time needed. Always available for questions.

Branch Manager : Marty Gaddie

NMLS# 1745992

4.5 out of 5 Stars
Would Recommend

Kala Booth was amazing and worked hard to make sure we had everything we needed. We even got the VA funding for solar panels that we were told noone has ever seen done. We are very happy with our choice to go local, and choose Vetrans United! We hope that our Mortgage will stay with them.

Branch Manager : Marty Gaddie

NMLS# 1745992

5 out of 5 Stars
Would Recommend

My experience with Veterans United was Great. The web process for the for processing and submitting documents was very easy. I was kept informed of were the process was at every point and what to expect next and how long it would take. I would recommend Veterans United to any or our great veterans. Or anybody cause they are not for veterans only.

Branch Manager : Marty Gaddie

NMLS# 1745992

4.5 out of 5 Stars
Would Recommend

Loan Officer: Renee Young

NMLS# 546173

5 out of 5 Stars
Would Recommend

Marty was amazing to work with, best experience of my life.

Branch Manager : Marty Gaddie

NMLS# 1745992

5 out of 5 Stars
Would Recommend

Branch Manager : Marty Gaddie

NMLS# 1745992

5 out of 5 Stars
Would Recommend

Branch Manager : Marty Gaddie

NMLS# 1745992

5 out of 5 Stars
Would Recommend

Loan Officer: Renee Young

NMLS# 546173

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5 out of 5 Stars
Would Recommend

Excellent experience
I would recommend them to anyone

Branch Manager : Marty Gaddie

NMLS# 1745992

5 out of 5 Stars
Would Recommend

Loan Officer: Renee Young

NMLS# 546173

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Brown

NMLS# 1706825

5 out of 5 Stars
Would Recommend

Veterans United is a top notch outfit from start to finish. They take care of us veterans by providing a honest, expedient service to our financial needs. I highly recommend them.

Loan Officer: Renee Young

NMLS# 546173

5 out of 5 Stars
Would Recommend

Loan Officer: Renee Young

NMLS# 546173

5 out of 5 Stars
Would Recommend

Branch Manager : Marty Gaddie

NMLS# 1745992

5 out of 5 Stars
Would Recommend

I’d use them again if we decide to make a change.

Loan Officer: Ashley Brown

NMLS# 1706825

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Brown

NMLS# 1706825

More Reviews

See all 998 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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