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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
19,499 reviews
631 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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4.9 out of 5 Lending Tree logo
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 19,499 reviews from Tennessee

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5 out of 5 Stars
headshot image of Lisa Durand

Loan Officer : Lisa Durand

NMLS# 16441

5 out of 5 Stars

Was super easy to work with. Very helpful.

headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
headshot image of Trevor Damer

Senior Loan Officer: Trevor Damer

NMLS# 1699779

5 out of 5 Stars

This is the second time I have worked with Veterans United and Amanda D. She and her team are professional & make the entire process as simple as I have ever experienced. I absolutely recommend Amanda when I find out anyone is interested in buying a home.

headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
headshot image of Lisa Durand

Loan Officer : Lisa Durand

NMLS# 16441

5 out of 5 Stars
Photo submission from Jermaine M.

Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.

headshot image of Dava Turk

Loan Officer: Dava Turk

NMLS# 1812721

5 out of 5 Stars
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars

I can’t say enough great things about my experience with Veteran’s United! From start to finish, the process of buying my home felt smooth and transparent, and that’s entirely because of Kenzie T.
and Jack T. I knew the moment I spoke with Kenzie, i would be well taken care of!
They were knowledgeable, responsive, and genuinely invested in helping me find the best option for my situation. Every question I had was answered quickly and clearly, and they took the time to explain each step so I always felt informed and confident in my decisions.
What really stood out was how much they truly cared. They treated me like a person, not just a transaction, and went above and beyond to make sure everything stayed on track—even when challenges came up!

headshot image of Kenzie Tree

Loan Officer: Kenzie Tree

NMLS# 2329393

5 out of 5 Stars

Karol Hart and her team, including Amanda Girard, were very helpful throughout our home buying journey. As first time home buyers, we had plenty of questions concerning the home loan process. The team at Veterans United communicated with us regularly through phone calls, texts, and emails, answering our questions and letting us know when we had documents that needed to be reviewed and signed. They made us feel like they truly cared, and we were not just another nameless account.

headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars

Heather Damer provided truly outstanding service throughout our entire home loan process. From start to finish, she was incredibly attentive, responsive, and genuinely cared about making sure we understood every step. She took the time to answer all of our questions, explain our options clearly, and made what could have been a stressful experience feel smooth and manageable.Heather’s professionalism, knowledge, and customer-first approach really set her apart. We always felt like a priority, and her communication was excellent. I would highly recommend Heather to anyone looking for a home loan — you won’t find better service or a more dedicated person to work with.

headshot image of Heather Damer

Production Manager: Heather Damer

NMLS# 12449

5 out of 5 Stars

Very helpful throughout the process!

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

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5 out of 5 Stars

My experience with veterans united was the smoothest house buy experience I’ve ever had. Everyone I worked with was helpful and also experienced. No one was pushy and was always polite and understanding of my needs.

headshot image of Robert Mathews

Loan Officer: Robert Mathews

NMLS# 2741054

5 out of 5 Stars

5 Stars – Outstanding, Third Time Around!
This is our third closing with Veterans United, and Adam and the team once again delivered exceptional service. Adam was incredibly responsive, knowledgeable, and clear every step of the way. The whole team worked seamlessly to make our VA loan process smooth and stress-free. They truly go above and beyond—communication was top-notch, and it felt personal, not transactional. Highly recommend Veterans United and Adam specifically. Thank you for another flawless experience!

headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars

I like it so much, I referred my girlfriend's sister

headshot image of Marie Houchen

Loan Officer: Marie Houchen

NMLS# 310760

5 out of 5 Stars

My experience with Veterans united can only be described in one word " excellent ". From the first step to the end, the process was very thorough, easy to understand, easy to follow and easy to execute. Aaron and his team did a masterful job at keeping it going. His leadership and support kept everything on track from beginning to end. This is the second experience that I've had with Veterans united. I highly recommend them to all the Veterans out there.

headshot image of Aaron Guinn

Loan Officer: Aaron Guinn

NMLS# 2079487

5 out of 5 Stars

I was treated with respect from everyone at all times.They went out of their way to help me.VA was and is the best!

headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Photo submission from Rachel B.

My son and I got into our new home in time for Halloween!

headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars

Katy and her team were very helpful throughout the refinancing process. Any questions I had were promptly answered and explained with detail. 10/10 would recommend!

headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
headshot image of Lisa Durand

Loan Officer : Lisa Durand

NMLS# 16441

5 out of 5 Stars

This was the easiest home buying process I have ever experienced.

headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars

Amanda and team are the absolute best! They answered all our questions and made sure we were taken care of every step of the way!

headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars

Lisa was OUTSTANDING! Along with her team Melissa and Holli, they treated me like family! I was buying my first home and I had so many questions to make sure I had all the details! They took care of me as one of their own!!

headshot image of Lisa Durand

Loan Officer : Lisa Durand

NMLS# 16441

Ready to see for yourself?

Experience first-hand why 358,794 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars

Everyone help and communicated throughout the process

headshot image of Brandon Snyder

Loan Officer: Brandon Snyder

NMLS# 2736697

5 out of 5 Stars
headshot image of Amanda Barcus

Loan Officer: Amanda Barcus

NMLS# 2724252

5 out of 5 Stars

I highly recommend using Veterans United for anyone ready to purchase a home. Jason and his crew did an amazing job helping us in the purchase of our home. They were timely, knowledgeable, and courteous in every phase. They helped set us up with a local realtor that was very responsive and knowledgeable as well. I can honestly say that it was as close to perfect as it could get! Coming from me, that is saying a lot! This is probably our last home purchase, but I would absolutely use Veterans United again! Thanks again!Rio Risner
Manchester, TN

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars

Jeremy is awesome! I would definitely recommend using Jeremy and his team.

headshot image of Jeremy Landrey

Loan Officer: Jeremy Landrey

NMLS# 1575756

5 out of 5 Stars
Photo submission from Dennis P.

I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!

headshot image of Mike Giaimo

Loan Officer: Mike Giaimo

NMLS# 2020184

5 out of 5 Stars
headshot image of Lisa Durand

Loan Officer : Lisa Durand

NMLS# 16441

5 out of 5 Stars
headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

5 out of 5 Stars

Top tier team he has there!

headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

4.5 out of 5 Stars
headshot image of Kaitlin Hart

Loan Officer: Kaitlin Hart

NMLS# 2306394

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