Get a peek behind the curtain 👀
We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
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The VU office in Elizabethtown, KY was one of the best experiences I have ever had. After months of horrible experiences with other companies, I finally came into contact with Renee Young, and her team, and my family has never been more happy about it.
Veterans United provided prompt and professional support throughout the process of qualifying for a mortgage. The VU team truly does care about the quality and level of support it provides to Veterans.
Overall, my experience was okay. I wish I had shopped around before committing with Veterans United. I had to catch some mistakes that would have cost me quite a bit of money for closing on the loan. My loan representative sort of dismissed my concerns with the discrepancies, but once I addressed my concerns higher, everything was resolved.
The only constructive feedback I have is that communication was sometimes not always consistent from the initial point of contact at the office. We sometimes got different information from the different receptionist but then got the correct information when speaking to Renee. Overall the experience was still great and everyone was a pleasure to deal with despite the setbacks that happened, everyone at this office had our best interest in mind and we would do business with Veterans United again.
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Would recommend them in a heartbeat. The experience was not intimidating at all. All those involved made you feel at ease.
Unfortunately this experience was not as pleasurable as my first. I have processed two mortgages with VU over the past year in excess of $500k total. My first experience was flawless, this is what allowed me to return. The latest experience was not as pleasurable. I attribute it to mis-communications and general lack of situational awareness and expectation management resulting in frustrations and additional cash to close that was unexpected. Had I not been so close to closing, and dedicated so many hours to meet the VA requirements, I would have stopped the process and restarted with another company. In the end, the mortgage was completed.
Very friendly and professional. Quick to respond to any and all your questions about the process. Extremely helpful.
Renee, Kala, & Christina were all wonderful to work with & made a very stressful process easy!
It was a great experience. Steve McMichael did an excellent job working with my family.
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I have been through the VA home loan process 6 times. I felt some of the documents requested from underwriting were excessive and unnecessary. I had never been asked for this amount of documentation especially considering I have a FICO score well north of 800.
very helpful for a first time buyer.
Great team. Worked fast and efficient to get us our home.
It was the best experience we ever had. Renee went above and beyond too help us when we needed it.
The team in Elizabethtown, KY was EXCEPTIONAL!!! We have had multiple housing purchases in the past and this was, by far, the best overall experience we have had.
