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We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
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It was the best experience we ever had. Renee went above and beyond too help us when we needed it.
The team in Elizabethtown, KY was EXCEPTIONAL!!! We have had multiple housing purchases in the past and this was, by far, the best overall experience we have had.
They care about the clients not as clients but as people. Thank you all
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They took very good care of me from start to finish. Couldn't be happier.
Renee Young and her associates treated us like we were old friends and their favorite clients from the moment that we met them. They are a kind, very congenial, hard working bunch and they are a credit to Veterans United.
Everyone there in Elizabethtown were great. They made this the easiest closing I have ever done. This is my 5th. Extra kudos to Renee Young the branch manager. She got the whole thing going. She had me at hello. Awesome job by all.
Excellent, painless experience.
I THINK THEY DID A GREAT JOB HELPING US WITH OUR LOAN AND WE GREATLY APPRECIATE IT. ILL RECOMMEND THEM TO ANYONE M
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While it may be no fault of VU, the amount of documentation required prior to closing has grown to the point where I will seriously reconsider ever purchasing another home. It seems the increased measures/requirements could be relooked in order to appropriately target higher risk borrowers. I have obtained and paid off a significant number of loans throughout the last 20+ years without ever defaulting. Nonetheless, the process has become more difficult as well as more frustrating. I apologize if my frustrations were manifested overtly and found offensive.
Steve was great and worked with us to get everything throug but felt the under writers were crazy, wanted stuff that we had aleady given them.
