Expedite service and very responsive. On the down side I was not explained about options and VA fees. Mostly relied on previous experience with VA Loans.
Response from Veterans United
Hello Emanuel, thank you for letting us know more about your experience. We hope that many parts of the process went well for you aside from the points mentioned in your feedback. It is our goal to use your valuable feedback to seek ways to improve our service. Reviewing what options you may have for support is very important in these situations. You may always reach out to our Client Advocate team for more information and know that we will take reasonable steps to assist you. We would love the chance to discuss further with you and explore ways that we might improve our customer service in the future.
My experience with Veterans United was Great. The web process for the for processing and submitting documents was very easy. I was kept informed of were the process was at every point and what to expect next and how long it would take. I would recommend Veterans United to any or our great veterans. Or anybody cause they are not for veterans only.
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