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Elizabethtown, KY Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
1,329 reviews
340 new reviews submitted this week!
98.9%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 1,329 unfiltered reviews

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4.5 out of 5 Stars
5 out of 5 Stars

Renee and christina were fabulous to work with.

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3.5 out of 5 Stars

As first time home owners it would have been more helpful for the team to explain how the process works. When they need information they should explain, why, how they need the info and when. It seems some team members were unorganized, a simple checklist may have helped. I am aware that most things are different depending on the people and their situations. I did not like the how we were first approved for one loan and then another, we were already attached to the home and in the process and so we drained our savings.

5 out of 5 Stars
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Very proactive and friendly

4 out of 5 Stars
5 out of 5 Stars

In today's market of home buying the process can be stringent and overwhelming. As a woman of color you often read of the horror stories of the home buying process for people of color. With Steve McMichael, from the day i initially spoke with him and met with him I truly believe he first off clearly understood what my objectives where around affordability, he found the best program to fit my financing needs and he cared. I never for a moment with Steve thought i was being misled, duped or being preyed upon- I thoroughly trusted my lender.

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4.5 out of 5 Stars
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4.5 out of 5 Stars

Every question had a prompt answer! Steve was wonderful to work with.

5 out of 5 Stars

This has been a very quick and painless process!

5 out of 5 Stars

Renee was very professional and helped through the entire process. She was always at our side if any worries, thoughts, or questions were to arise.

5 out of 5 Stars
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Experience first-hand why 1,083 homeowners give us a perfect score!

Check My Eligibility
4 out of 5 Stars
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0.5 out of 5 Stars

BEING HONEST IS FIRST AND FOR MOST.

5 out of 5 Stars

Went above and beyond to help and educate us. They remembered that we are dealing with people and the ability to connect and help was very much so appreciated.

4 out of 5 Stars

Very nice group of people in vu .

5 out of 5 Stars
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