Unfortunately this experience was not as pleasurable as my first. I have processed two mortgages with VU over the past year in excess of $500k total. My first experience was flawless, this is what allowed me to return. The latest experience was not as pleasurable. I attribute it to mis-communications and general lack of situational awareness and expectation management resulting in frustrations and additional cash to close that was unexpected. Had I not been so close to closing, and dedicated so many hours to meet the VA requirements, I would have stopped the process and restarted with another company. In the end, the mortgage was completed.
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