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Fort Knox, Kentucky Reviews

Unedited and unfiltered reviews from Veterans and military families

1,280

Total Customer Reviews

98.9%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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Would recommend them in a heartbeat. The experience was not intimidating at all. All those involved made you feel at ease.

5 out of 5 Stars
Would Recommend
3.5 out of 5 Stars
Would Recommend

Unfortunately this experience was not as pleasurable as my first. I have processed two mortgages with VU over the past year in excess of $500k total. My first experience was flawless, this is what allowed me to return. The latest experience was not as pleasurable. I attribute it to mis-communications and general lack of situational awareness and expectation management resulting in frustrations and additional cash to close that was unexpected. Had I not been so close to closing, and dedicated so many hours to meet the VA requirements, I would have stopped the process and restarted with another company. In the end, the mortgage was completed.

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Very friendly and professional. Quick to respond to any and all your questions about the process. Extremely helpful.

5 out of 5 Stars
Would Recommend

Renee, Kala, & Christina were all wonderful to work with & made a very stressful process easy!

5 out of 5 Stars
Would Recommend

It was a great experience. Steve McMichael did an excellent job working with my family.

3.5 out of 5 Stars
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5 out of 5 Stars
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very helpful for a first time buyer.

4.5 out of 5 Stars
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5 out of 5 Stars
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Great team. Worked fast and efficient to get us our home.

5 out of 5 Stars
Would Recommend

It was the best experience we ever had. Renee went above and beyond too help us when we needed it.

5 out of 5 Stars
Would Recommend

The team in Elizabethtown, KY was EXCEPTIONAL!!! We have had multiple housing purchases in the past and this was, by far, the best overall experience we have had.

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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They care about the clients not as clients but as people. Thank you all

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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They took very good care of me from start to finish. Couldn't be happier.

5 out of 5 Stars
Would Recommend

Renee Young and her associates treated us like we were old friends and their favorite clients from the moment that we met them. They are a kind, very congenial, hard working bunch and they are a credit to Veterans United.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

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See all 1,280 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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