The Contact and service provided to me was unremarkable, I would certainly share this anyone I know looking for assistance in purchasing a home... it was surprisingly amasing that the team I had working for me were both true professionals. Tracey Cecil was my realtor and Renee was my fincial agent what an awesome team... this did had there work cut out for them considering I was a new hire and did not wanna take time from work to purchase my new home; furthermore they understood and worked with me telephonically and through the text process. Please thank them on behalf of myself and all of central Kentucky for there caring attitude and concern that I got what I was looking for in a home...Thank you...
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Overall, my experience was okay. I wish I had shopped around before committing with Veterans United. I had to catch some mistakes that would have cost me quite a bit of money for closing on the loan. My loan representative sort of dismissed my concerns with the discrepancies, but once I addressed my concerns higher, everything was resolved.
The only constructive feedback I have is that communication was sometimes not always consistent from the initial point of contact at the office. We sometimes got different information from the different receptionist but then got the correct information when speaking to Renee. Overall the experience was still great and everyone was a pleasure to deal with despite the setbacks that happened, everyone at this office had our best interest in mind and we would do business with Veterans United again.
