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Fort Knox, Kentucky Reviews

Unedited and unfiltered reviews from Veterans and military families

1,280

Total Customer Reviews

98.9%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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3.5 out of 5 Stars
Would Recommend

As first time home owners it would have been more helpful for the team to explain how the process works. When they need information they should explain, why, how they need the info and when. It seems some team members were unorganized, a simple checklist may have helped. I am aware that most things are different depending on the people and their situations. I did not like the how we were first approved for one loan and then another, we were already attached to the home and in the process and so we drained our savings.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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Very proactive and friendly

4 out of 5 Stars
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5 out of 5 Stars
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In today's market of home buying the process can be stringent and overwhelming. As a woman of color you often read of the horror stories of the home buying process for people of color. With Steve McMichael, from the day i initially spoke with him and met with him I truly believe he first off clearly understood what my objectives where around affordability, he found the best program to fit my financing needs and he cared. I never for a moment with Steve thought i was being misled, duped or being preyed upon- I thoroughly trusted my lender.

4.5 out of 5 Stars
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4.5 out of 5 Stars
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Every question had a prompt answer! Steve was wonderful to work with.

5 out of 5 Stars
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This has been a very quick and painless process!

5 out of 5 Stars
Would Recommend

Renee was very professional and helped through the entire process. She was always at our side if any worries, thoughts, or questions were to arise.

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0.5 out of 5 Stars

BEING HONEST IS FIRST AND FOR MOST.

5 out of 5 Stars
Would Recommend

Went above and beyond to help and educate us. They remembered that we are dealing with people and the ability to connect and help was very much so appreciated.

4 out of 5 Stars
Would Recommend

Very nice group of people in vu .

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5 out of 5 Stars
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The whole office was extremely nice and knowledgeable. They all worked quickly to help us get what we needed done.

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See all 1,280 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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