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Fort Knox, Kentucky Reviews

Unedited and unfiltered reviews from Veterans and military families

1,294

Total Customer Reviews

98.9%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Very prompt service , moved loan process very quickly

4.5 out of 5 Stars
Would Recommend
4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Knowledgeable service, professional

5 out of 5 Stars
Would Recommend

Great company that recognizes what needs to be done for home buyers and Vets. The service provided for the home buying process and VA home loan process is absolutely great! I'm glad I made the choice to go with Veterans United!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Outstanding service. Great results.

2.5 out of 5 Stars
Would Recommend

Needs improvement on customer relations as to followup and a step-by-step procedure for customers.

5 out of 5 Stars
Would Recommend

Our experience with the staff has been a very positive one. Renee and her staff were very helpful and they are very professional and personable. I would strongly recommend them to our friends.Mr. and Mrs. Eligio de Leon

5 out of 5 Stars
Would Recommend

Steve McMichael and Kala of the Elizabethtown, KY office were very, very helpful! Advised me what I needed to do in order to get CBR scores to required levels. Then, every step they were awesome, encouraging, and understanding!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

This is the 2nd time in a year that we worked with VU. The first experience was not so hot and our case was closed. Personally, I believe that the loan specialist did not want to put the time or effort into our unique income situation. Which, in the long run, was a blessing.After a 6 month waiting period, we contacted our local VU office and they immediately went into action and we had our pre-approval within several days! Over the next 2 months, our loan was handled efficiently and with topnotch expertise! We are beyond pleased with every detail in our experience with the Elizabethtown VU office!

5 out of 5 Stars
Would Recommend

This is my 2nd time working with Renee and Christina it’s was a great experience. They are both super people!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Renee and Christina were both very helpful and made this process run very smoothly.

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend

We were surprised how fast the process was. Renee and Christina were great to work with!

4.5 out of 5 Stars
Would Recommend

Our loan representative (Steve McMichael) was absolutely wonderful. He and his coworker (Kala) made the process extremely easy and fast.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The process was straight forward and smooth sailing! They also sent a personalized mat with the last name on which I am surprised at. It's small gifts like that that show true character and customer service!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

More Reviews

See all 1,294 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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