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Fort Knox, Kentucky Reviews

Unedited and unfiltered reviews from Veterans and military families

1,286

Total Customer Reviews

98.9%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Outstanding service. Great results.

2.5 out of 5 Stars
Would Recommend

Needs improvement on customer relations as to followup and a step-by-step procedure for customers.

5 out of 5 Stars
Would Recommend

Our experience with the staff has been a very positive one. Renee and her staff were very helpful and they are very professional and personable. I would strongly recommend them to our friends.Mr. and Mrs. Eligio de Leon

5 out of 5 Stars
Would Recommend

Steve McMichael and Kala of the Elizabethtown, KY office were very, very helpful! Advised me what I needed to do in order to get CBR scores to required levels. Then, every step they were awesome, encouraging, and understanding!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

This is the 2nd time in a year that we worked with VU. The first experience was not so hot and our case was closed. Personally, I believe that the loan specialist did not want to put the time or effort into our unique income situation. Which, in the long run, was a blessing.After a 6 month waiting period, we contacted our local VU office and they immediately went into action and we had our pre-approval within several days! Over the next 2 months, our loan was handled efficiently and with topnotch expertise! We are beyond pleased with every detail in our experience with the Elizabethtown VU office!

5 out of 5 Stars
Would Recommend

This is my 2nd time working with Renee and Christina it’s was a great experience. They are both super people!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Renee and Christina were both very helpful and made this process run very smoothly.

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

We were surprised how fast the process was. Renee and Christina were great to work with!

4.5 out of 5 Stars
Would Recommend

Our loan representative (Steve McMichael) was absolutely wonderful. He and his coworker (Kala) made the process extremely easy and fast.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The process was straight forward and smooth sailing! They also sent a personalized mat with the last name on which I am surprised at. It's small gifts like that that show true character and customer service!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

Easy to talk to and quick to get back with you when paperwork is needed. There is a drive to get the job completed with Veterans United Home Loans.

5 out of 5 Stars
Would Recommend
4 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The process was very streamlined

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See all 1,286 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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