The website is informative and great for keeping the borrower up to date in the process. The team is accessible. The first person to contact me, Chris Rohr, stayed with me throughout the process. He provided a warm transfer for any of his team mates I came in contact with.
I am not pleased on this refinance went. Relatively smooth but information passed to me was not correct. Additionally, was not informed to stop auto pay so I am out money until a different company does their part. (up to 30 days). Initial loan was smooth but this refinance was not. Also was sent to the advocate (Ms Donna) which didn't help much as she called to discuss but was ready to get off the phone after introduction and didn't even ask my thoughts of the entire issue (took info from Company side).
Response from Veterans United
Hi Michael,
I’m really sorry to hear this refinance felt so different from your first experience with us. When you’re given information that doesn’t line up with what actually happens, especially around something as important as autopay, it can be frustrating and leave you feeling stuck while you wait for everything to sort out. I understand why this left you disappointed.
I also hear your concern about not feeling fully heard when you reached out for help. That’s not the experience I want you to walk away with, and I’d really appreciate my advocates having the chance to talk with you directly so we can review what happened from start to finish. If you’re open to it, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
My team is available from 9 a.m. to 5 p.m. Central Time, and if you contact us after hours we’ll typically follow up the next business day. Thank you for taking the time to share your experience. I’m here if you’d like to talk more.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
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The team I worked with was phenomenal. I would absolutely recommend!
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
The process was extremely easy and I had expert help the whole way.
Karol Hart, my loan officer, and Jonathon, my dedicated Home Buying Concierge, were outstanding representatives from Veterans United. Their guidance and professionalism made this my most rewarding loan experience.I also want to praise Amanda, Karol Hart's assistant, who acted as the loan processor on my file. She worked tirelessly to help me understand complex documents, providing clear, professional explanations and a personal touch that made me comfortable.I highly recommend Veterans United, especially Karol Hart (loan officer), Amanda (loan processor), and Jonathon (Home Buying Concierge), as their loan company and representatives to help experienced and new home buyers navigate the home-buying process.
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Very Professional.
Absolutely amazing!! Thank you!
My wife and I have been grateful for the hard work that Veterans United has put in for our new home. We‘re first time homeowners and everyone from our Veterans United team was a great help and made the process easy. We even enjoyed the gift box they had put together for us to make us feel more at home. Thank you Veterans United for our new home
We are so happy with our new home! Cole at Veteran's United and his team made it a seamless process. They were always available to answer any questions we had.
Sydney and Julie doing an outstanding job with keeping me informed of the refinance process and next steps to make, all while providing compassion and sympathy for my family’s loss of my mom. Both of the ladies deserve to be recognized for their exceptional professionalism! Veterans United and Sydney were my first mortgage company and loan officer that made that process easier. When it came to refinance this loan and consolidation of my debts, Veterans United was the first mortgage company that came to mind. I was thankful to have Sydney and her team on board. Even though I was giving up an excellent mortgage rate to do this Sydney was able to help me and my wife to make sense to going this route. We are going to be saving thousands of dollars a year even at the higher mortgage rates. We look forward to doing business with Veterans United in the future and hope that we will be dealing with the same loan team.
Great experience
