Veterans united made my home buying process so much easier with there app. Their site allowed me to keep track of where I was in the home buying process along with the ease of document upload and discretion of what exactly was needed made life easy. The team themselves is very communicative and easy to communicate with whether it be via text, call or email a response is always moments away. Anyone who is designated to help you with which part of the home buying process you are in or with useful information for finally moving is a specialist with their part!
The veterans united app is my favorite part about the company. It makes viewing your documents, viewing the loan progression stages, & getting updates quick and easy to understand. They even have built in lessons to teach about the stages as you go!
Everyone was very helpful thank you
Our credit union, who specializes in serving active duty service members and veterans, told us they couldn’t help us refinance our mortgage. Veterans United helped us close on an IRRRL refinance 7 weeks after our first phone call, which included the Christmas/New Year holidays. They contacted us regularly with status updates, so we were never left wondering how things were progressing. Everyone was so friendly and helpful. It really was an A+ experience.
Overall excellent mortgage company employees displaying their knowledge and expertise in financing, processing, closing loans and guiding customers step-by-step throughout the process. I have used Veterans United to purchase a newly built home and process a cash-out refinance. I highly recommend the company and Devin Cott.
Justin, Lauren, Collin and Evan did an outstanding job keeping me informed, backing me up on deadlines and overall making purchasing a home easier than I ever imagined was possible, genuinely.
Nothing but issues!!! Someone dropped the ball and NO ONE would own up to it! Excuses for 10 days; closed late; encountered HUGE expense so we weren’t homeless; had to rearrange delivery of belongings twice from moving company! It was the worst experience of our lives!!!!
Response from Veterans United
Hi David,
I’m really sorry for how stressful and disruptive this was. Closing late, dealing with days of uncertainty, and having to rearrange your move more than once is a lot, and it’s understandable that this felt overwhelming. You also deserved clearer ownership and communication, and I’m sorry that didn’t happen.
If you’re open to it, our Client Advocate team would appreciate the chance to learn more. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday, 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Always a pleasure to work with Blake and his entire team. They are great at their jobs.
Made the process very simple for me and my wife. From offer to closing was 14 days.
Thank you so much for everything. Tom and his team knocked it out of the park
I just want to thank you all over there, everyone on my team, for making our dreams a reality. Such a pleasure grabbing everything requested of me and to see it all fall in place is just considered a major blessing. My family thanks you all for your efforts, guidance, and backing. We love it!
Had a couple hiccups but our team was awesome and stayed on top of everything. They were very helpful and if something came up we didn’t understand, our team was quick to get the answers.
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Brad worked so hard!! Thank you so much.
Everyone was friendly, helpful and patient with me. Jimmie D was awesome. Can't begin to express how happy I am.
Awesome
