Process was easy and streamlined. I especially enjoyed the convenience of the app for quick to-do list references and a place to view completed documentation if needed.
Our experience lacked origination and repetition. Instead of one contact I think we had 3. It should've been much less difficult overall. They had all our information necessary to complete our loan. We both have excellent credit scores with no other loans except our existing home loan! We haven't paid a penny of interest on our 1 credit card in 20 years! It was my pick as a combat veteran from Vietnam to pick VU as our option. Sad but in the future I/We will look elsewhere.
You were there every step of the way
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
With my limited finances I was doubtful at times. But Jason and the team made it work for me. My realtor, Mason Harward was akin to an old friend, honest and looking out for me.
This was easiest loan for a house myself and wife has ever done.
Josh and his fellow teammates were extremely helpful and available for all my questions during the lending process. They made my home buying experience very easy and smooth all the way to closing!
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Outstanding Customer Service
Our experience with Veterans United was perfect! Derek, and Nate and their teams were very helpful, easy to talk to and just overall pleasure to work with. They made our home buying experience a painless and enjoyable! Thank you so much to Veterans United and their team of experts in the home buying field! The Terra house!
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Andrew was amazing! He answered every question we had along the way. He explained everything to us and always made sure we knew what was going on. Veterans United is a great company to go through for loans.
I just love the service I have received from the staff from Veterans United
We received A+ customer service throughout the entire process. Our questions and concerns were always handled promptly, clearly, and with great care. The concierge service exceeded our expectations, and we would not hesitate to recommend this company to others. Thank you for making the experience smooth and courteous from beginning to end.
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
Third time using Veterans United. The make the process easy and seamless.Would always recommend.
Everything was so smooth, quick .
It was a rough start but ended with a successful accomplishment
