It was an absolute pleasure working with Chase and team, thank you!
Stephen, Erin, Camron, & Jesse along with your recommended Realtor Ophelia were Amazing. I cry tears of joy knowing I had the BEST. They all kept me grounded. And for that I love each and everyone of them. Thank You all so very much again. GOD is Good.
Sincerely,
Mel
Charlie was excellent for us from the first call. I would rate him a solid 10. Once our account was transferred to Carrie (the assistant) it went downhill from there. We received numerous requests for the same information. (Requests that in previous home purchases or refinances they were able to get on their own). My company boss received so many requests for the same info they called me and said it needed to stop.COMMUNICATION was almost non-existent. If you didn't check the dashboard, you would miss things that needed to be done. The assistant did not attempt to follow-up or check in and rarely answered the phone. If she was in charge of our refinance, we would have stopped the process and went elsewhere.The biggest problem is that I went from a regular W2 employee for 10 years with the same company to a 1099 employee with the same company with no financial or position changes. They did not know how to deal with that. So, if you are a 1099 employee BEWARE. You may need to look elsewhere.The Underwriter they assigned us was terrible. Our to-do list grew by the day.In short, yes, I would recommend Veteran's United because they did get the job done - eventually.
The Veterans United team was excellent to work with and made the refinancing process smooth and easy. Carrie Freeman and Nina Eacker were very professional and friendly. They are a great asset to you and for future Veterans United clients. Thanks so much for being great and for the wonderful t-shirt!
Kelly was there for me from the beginning in Oct and Nov when I began the house hunting process. Then Blain joined Kelly to make the process of purchasing my home so easy. I would most certainly recommend Kelly Stephens and Veterans United!
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We have bought a few houses in my time, but this was the smoothest process we have ever had. Thanks Tim, Trenton & Victoria!!
Rich Pauls is a real gentleman and a pleasure to work with. He is very knowledgeable and help clarify any questions you may have.
Hunter Hukari helped me purchase my retirement home and made the whole process simple! I actually enjoyed buying a home for a change. There was no stress and no unexpected challenges thanks to the team at veterans united!
Veteran’s United will forever be my favorite lender I would recommend them to everyone
Ryan and Kimmy were both amazing at helping with the process and keeping me informed.
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Easy access to upload any and all documents, fast responses and processing, top notch communication. Easiest home buying experience I have ever had (7th house)
The team that I had was very professional, yet personable. Kept me up to date on my “to do list”. Thank you guys and all the best to you. MERRY CHRISTMAS
Very helpful navigating the obstacles of VA loans. Always kept me informed and the portal just made things so much easier.
Veterans United is a great start for veterans looking to buy a home. Straight forward and the guidance through the process is awesome.
The loan team dropped the ball more than once. Communication was poor, I had to constantly chase people down for information and to get them to follow through. Very disappointing our second go around was so bad as our first one was great.
Greetings to all Veterans who are thinking about refinancing there home loan.Give Veterans United a try and you will not regret it.
